Website & back office · Tourism · 2026

Attitude Voyages

Travel agency. Redesign of an independent travel agency’s website: featured trips, online appointment booking and a back office to manage appointments, contact requests and content.

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Results

3 steps
To book: 0
Third-party tools: 1
Back office

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From need to solution

Context

A complete redesign of the website for a village travel agency with two advisors and a loyal clientele since 2009. The new site embraces that positioning: a trip starts with a conversation, not a catalog. Every page leads back to booking an appointment, at the agency, by phone or by video call.

Challenge

Appointments went through Calendly and messages through a third-party form service: two tools, two inboxes, no shared tracking. Every update to the trips required technical work.

Solution

A custom booking module replaces the third-party tools: visitors choose their type of appointment, a time slot that is actually available and their advisor, then receive a confirmation by email. On the agency side, a protected back office brings together appointments, contact requests, availability and published trips.

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What was built

01
Appointment booking
A three-step flow: appointment type, time slot, contact details. At the agency, by phone or by video call, with the advisor of your choice and a confirmation by email.
02
Appointment management
The agency confirms, cancels or closes each appointment from its back office and sets its availability: weekly hours, closures and one-off slots.
03
Contact tracking
Callback and quote requests gathered in a single inbox, with a status for each message: new, read, answered, archived.
04
Editable trips
The advisors publish and edit trips and destinations themselves. Access is restricted to the agency’s email addresses, with an activity log.